Shipping & returns
Shipping charges are dependent on where you live. Currently Braini® only ships to the USA, and you should receive your order within the time frame UPS or USPS provides at checkout.
Please know that with the COVID-19 pandemic, there may be unexpected shipping delays out of our control. We exclusively use UPS and USPS to fulfill our deliveries. After ordering, your tracking code and order status will be provided to you through email once your item is heading your way. When your order has arrived, you will receive an email confirmation.
If you are not satisfied with Braini® for any reason, we will honor a refund of your product purchase price (not shipping) if you notify us by writing firstname.lastname@example.org with a copy of your receipt attached and within 40 days of purchase that you are dissatisfied with your product. Refunding your purchase price is the limit of our financial obligation if you are unsatisfied with your Braini® product.